Salesforce for
Telecommunications

Ideal solution for telecommunication companies to grow via automation.

automative

Elevating Efficiency to New Heights in Telecommunications

Streamline business processes and maximize efficiency with Salesforce CRM for telecom. Launch new products faster, strengthen customer relationships and expand the partner ecosystem. Increase NPS score and transform BSS with Communications Cloud. Build personalized customer experience. Use Salesforce CRM for telecom agents' solutions to enhance the B2B, B2C and wholesale customer experience. Vlocity Communication Cloud, Vlocity CPQ, Enterprise Product Catalogue (EPC), Contract Lifecycle Management (CLM), Vlocity OmniScripts, Pardot, Preference Center, Email Templates and other solutions to empower communications.

Streamline business processes and maximize efficiency with Salesforce CRM for telecom. Launch new products faster, strengthen customer relationships and expand the partner ecosystem. Increase NPS score and transform BSS with Communications Cloud. Build personalized customer experience. Use Salesforce CRM for telecom agents' solutions to enhance the B2B, B2C and wholesale customer experience. Vlocity Communication Cloud, Vlocity CPQ, Enterprise Product Catalogue (EPC), Contract Lifecycle Management (CLM), Vlocity OmniScripts, Pardot, Preference Center, Email Templates and other solutions to empower communications.

Salesforce Features for Telecommunications

Please let us know about your Salesforce project requirements, and we will arrange a time to discuss timelines, budgets, and the next steps.

Communications Cloud by Vlocity

Implementation of Salesforce Industries Solution known as Vlocity – an industry-specific cloud-based technology built natively on Salesforce for industries such as communications, media and entertainment, energy, utilities, government organizations and others. Vlocity solution helps to solve the needs of a particular industry.  

Vlocity CPQ

The solution helps sales teams to close deals faster and smarter by managing and tracking the sales process. Vlocity CPQ solution allows automating quote generation process and sales flow by developing templates for designing quotes, quote approvals, automation rules for configuring products and others.

Enterprise Product Catalogue by Vlocity

Vlocity Enterprise Product Catalogue (EPC) solution allows for managing product lifecycle and product data faster and smarter. It helps to improve product lifecycle agility, deliver a consistent catalogue view, and decrease the time for ordering new products. Bring a unified interface for different groups of users.   

Contract Lifecycle Management by Vlocity

Contract Lifecycle Management (CLM) solution helps to support document generation and signing of custom document templates. It allows for automating the contract lifecycle and speeds up contract approvals. Use eSignatures with DocuSign, document templates and clauses, contract authoring, document generation and customization and other add-ons.   

Vlocity OmniScripts

Vlocity OmniScripts implementation and configuration for Salesforce users and customer portal to easily and fast provide set up process. OmniScipts for a customer support team helps to collect all data for equipment installation and maintenance requests from a customer.

Pardot

Pardot solution helps to create a Salesforce subscribers' campaign and send all data and information in Pardot. To meet all telecom client needs, the RA team configured a preference center, form handler, custom fields and initial email templates to send the news to each subscription list.

Reviews

Join 250 + companies who’ve reached Salesforce bliss with Routine Automation
simple
Ivan Gammel Dr Smile | СТО
star star star star star
They’ve saved the team more than $112,000 this yearThanks to Routine Automation’s work, the client’s ROI is great.

Their excellent communication and adaptability to the client’s processes have been key to the project’s success. Their main strength is their expertise — they have great Salesforce engineers. They should keep doing what they’re doing.

simple
Ivan Gammel Dr Smile | СТО
star star star star star
They’ve saved the team more than $112,000 this yearThanks to Routine Automation’s work, the client’s ROI is great.

Their excellent communication and adaptability to the client’s processes have been key to the project’s success. Their main strength is their expertise — they have great Salesforce engineers. They should keep doing what they’re doing.

simple
Ivan Gammel Dr Smile | СТО
star star star star star
They’ve saved the team more than $112,000 this yearThanks to Routine Automation’s work, the client’s ROI is great.

Their excellent communication and adaptability to the client’s processes have been key to the project’s success. Their main strength is their expertise — they have great Salesforce engineers. They should keep doing what they’re doing.

simple
Ivan Gammel Dr Smile | СТО
star star star star star
They’ve saved the team more than $112,000 this yearThanks to Routine Automation’s work, the client’s ROI is great.

Their excellent communication and adaptability to the client’s processes have been key to the project’s success. Their main strength is their expertise — they have great Salesforce engineers. They should keep doing what they’re doing.

simple
Ivan Gammel Dr Smile | СТО
star star star star star
They’ve saved the team more than $112,000 this yearThanks to Routine Automation’s work, the client’s ROI is great.

Their excellent communication and adaptability to the client’s processes have been key to the project’s success. Their main strength is their expertise — they have great Salesforce engineers. They should keep doing what they’re doing.

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Benefits for Telecom

Achieve the highest results via CRM for telecom providers

Benefits for Automotive
Increased sales
Productivity
growth
Customer experience improvement
Boosted email marketing strategy
Partnerships & new dealer programs acceleration
Streamlined
business processes
Reduced workload
Workload
optimization

Salesforce for
Telecommunications FAQ

If you still have questions, please open one of them. We’ve got answers:
What is Salesforce for Telecommunications?

Salesforce for telecommunications is a cloud-based CRM software for telecom industry to streamline business processes via automation, increase ARPU and decrease churn by implementing Salesforce solutions. 

How long does it typically take to perform a Salesforce implementation for telecommunications? 

The duration of the project timeline can range from a few weeks to several years, contingent upon factors such as the scope of work and estimation. The approach typically involves design and specification, implementation, testing, deployment, and development. To provide a more accurate estimate, it would be helpful if you could share more detailed information about your specific project requirements. 

What is the cost associated with Salesforce implementation for telecommunication?

Obtaining a customized cost estimate for your business' Salesforce implementation would require consideration of various factors, such as the scope of the project, the timeline, and the rates of a Salesforce partner involved. Please feel free to reach out to us for further details on pricing.

Is it possible to implement Salesforce in-house without external assistance?

While it is possible to implement Salesforce in-house, it may come with risks related to the level of expertise of the hired Salesforce specialist. To achieve the best results, it is recommended to collaborate with a Salesforce partner who can provide proven expertise, take on responsibilities, and provide ongoing support, mitigating potential risks.

What are the benefits of collaborating with a Salesforce Partner?

Collaborating with a competent Salesforce partner is vital, as they bring more to the table than just order taking. They actively listen to your specific-industry needs and provide invaluable insights. Working with a partner who possesses expertise in your business requirements and technical proficiency is essential.

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